In this screencast tutorial I’ll introduce you to the most basic features of navigating and editing within CMS Made Simple’s administration panel.

Check our our new tricked out Facebook page . . . we can code about anything you can image for your company’s Facebook page. A Single complete custom branded and designed page with interactive features or a complete "mini site" within your Company’s Facebook page. We can code almost anything in your Facebook page including Flash (with fail safe alternative for iPads/iPhones), ajax, JavaScript, Forms, video . . . anything you can image.

• Visit our custom Facebook design here.

No matter what, if you’re a business owner you need to set up your company page immediately. If you need help, let us know.

One thing I appreciate is the superior usability as compared to Facebook. Facebook business pages are a mess from an administrative standpoint . . . it never seems completely clear if one is posting to a personal profile or a business page and when on a business page navigation links are intertwined with your personal profile. LinkedIn’s page administration seems to be thought out much better.  Also, in comparison with Facebook, there is opportunity to present much more information about your company and its services including graphic banner ads and keywords about your services which are beneficial from an SEO standpoint.

I’ve just started on our page but feel free to check out the Risingline Linked In Company Page and tell me your thoughts.

Twitter Usage in America 2010 from Tom Webster on Vimeo.

Edison Research just released an insightful report entitled "Twitter Usage in America: 2010".  This report is important because it cuts through the fanatical hype and provides a basis for establishing a rational decision about how much or how little your firm should incorporate such social media channels in your marketing efforts.

Many write ups I’ve read on this report have painted the findings in a negative light, emphasizing that "only" 7% of American’s actually use Twitter.  However, 7% of Americans is 17 million people and as it turns out these people appear to have many favorable characteristics for most businesses. Here are some selected findings from the report about Twitter users:

• 7% (~17 million) of Americans use Twitter; 41% (~126 million) Americans maintain a Facebook profile.
• 51% of active Twitter users follow companies, brands or products on social networks.
• Twitter users are 3 times more apt to follow brands using Twitter than other social networking services.
• Twitter users have higher than average incomes.
• 4 out of 10 Twitter users own three or more computers.
• About 1/2 of Twitter users post updates using Twitter; 70% of these same users post updates on other social networking sites like Facebook.

It’s easy to incorporate Twitter into your marketing plan

When considering if you should incorporate Twitter into your marketing efforts I think of the adage, "If it might help, it’s easy to do and won’t hurt then why not?" For those who are already publishing any sort of news or advertising communication on a regular basis it’s a no-brainer; we can put together a streamlined process so the same message is published to multiple mediums all at once. A typical scenario goes like this:

You provide your newsletter, advertisement to us. We take that message and immediately:

1. Post on your Website or Blog
2. Generate an optimized RSS feed that notifies Google and other major search services of your new article
3. Post on your business’ Facebook page
4. Tweet through your business’ Twitter account
5. Format, test and distribute in HTML email to your mailing list using an email marketing service like VerticalResponse or Constant Contact

Feel free to contact me for more information about electronic and social media marketing distribution.

With the vast amount of text being posted online and via social media these days I thought it would be beneficial to share this very brief tutorial for how (and how not) to style all that great stuff you’re sharing online. These tips apply anywhere you might post text—whether it be in one of our content management systems, WordPress, Facebook, Blogger or even old fashioned MS Word, these simple design principles will help insure your message gets the credibility that it deserves.

1. Learn to use <shift><enter> (Windows) or <shift><return> (Mac) to insert line breaks with no vertical spacing. This practice helps insure you maintain close proximity of related content and greatly aides in readability.
   People often just hit <enter> between lines of text which adds awkward and undesirable vertical space.

   Example using <shift><enter>	Example using <enter> only
   My mailing address: RisingLine 111 S. Broadway St STE 101 Boise, ID 83702	My mailing address: RisingLine 111 S. Broadway St STE 101 Boise, ID 83702

2. Don’t change typefaces (fonts). In fact you cannot change fonts/typefaces in our CMS text editor but many other text editors allow you to do so. The typefaces for your Website are specified in a single Style Sheet that was developed specifically for your site and insures consistency across all pages of your Website. Consistency in the presentation of your content is a cornerstone of good design.
3. Don’t change typeface colors. For a professional consistent presentation of your content the colors are controlled through the Style Sheet. Emphasis colors (such as the color of your hyperlinks) have been selected by your professional designer specifically to harmonize with the color palette of your Website.
4. Use the "font size" selector very very sparingly. Avoid at all costs using the "font size" selector to increase text size. This practice will invariably create inconsistent and amateur rendering of your content which cannot be controlled from the central style sheet. The only reason we retain the font size selector is for those rare occasions where a line of text needs to be reduced in size.
5. Avoid using "U" Underline to emphasize inline text. People will think the underlined text is a hyperlink. Rather use the "B" (Bold) or "I" (Italic) icons to emphasize a word or sentence.
   

   For professional and consistent presentation of your content…
   Do	Do Not
   News and Announcements We are extremely pleased to announce the opening of our second storefront in the beautiful city of San Jose, California. Please join us for our grand opening on April 3rd.	News and Announcements We are extremely pleased to announce the opening of our second storefront in the beautiful city of San Jose, California. Please join us for our grand opening on April 3rd.

6. Use the "Format" selector to change heading text size and create a logical hierarchy of content. Using this method allows consistent presentation for your site which is controlled by the Style Sheet.

The inherent benefit to legal and ethical email marketing (i.e. emailing only to subscribers who have opted in and can easily opt out) is the very low cost of publishing and distribution. While response rate numbers can vary based the quality and relevance of your lists and content, on average they’re only 1-2%.

As you’re no doubt painfully aware from a personal perspective, the problem with email marketing is its overuse and the fact that it shares a sometimes blurred line with the scourge of the 21st century−spam.

Pause for a moment and consider how effective email marketing is when directed to you. Keep in mind I’m not talking about unsolicited emails, but rather emails from those newsletters that at one point you made a conscious decision to subscribe. How many email subscriptions can an individual sign up for before they’re completely inundated with information? Chances are that many people have long ago passed that threshold. I receive many email updates from organizations in which I’m keenly interested, yet rarely do I have the time to devote my undivided attention to read through their contents.

Don’t get me wrong, I’m not disputing that email and hard copy newsletters are a proven means of marketing. But there is a better way . . . an easy way to turbo charge your emails so they’re much more effective. What I’m referring to is RSS (Really Simple Syndication), a universal data format that broadcasts the content of your newsletter to the world in a very similar fashion to how a radio or television station broadcasts.

With RSS someone can subscribe to your newsletter in the same manner they preset their favorite radio stations in a car or set their favorite TV stations on a remote. The appeal, and the reason for the rapid growth of RSS, is that the end user is in complete control and no unwanted feeds can force themselves onto the user.

For example, my default homepage is iGoogle which I’ve loaded up with subscriptions to RSS feeds from organizations and topics of interest. The three most recent headlines are displayed for each feed and they are updated automatically when a particular publisher posts a new article. Most of these RSS broadcasters send out email updates of the same info too, but by broadcasting in RSS they’re picking up a wider audience at no additional cost.

RSS provides another important benefit that email does not. Because RSS broadcasts to the world your message is no longer restricted to your closed email subscriber list. Keywords in your newsletter can now be picked up by all the major search engines and thus your newsletter can be found by anyone on the Web. So unlike email or hard copy newsletters RSS is a powerful tool for generating new awareness.

The benefits don’t stop there. When you broadcast a newsletter via RSS, typically a new Web page on your site is automatically created. If people find value in what you have to say they can create a backlink to your article. According to Google, backlinks (aka linkbacks) are the single most important factor for search engines in determining the value of your Website. Increased links back to your Website benefit your search engine profile and ultimately increase your Google PageRank and place your site higher on keyword search returns. From our experience, when utilized with quality content, RSS is the most powerful search engine optimization tool available.

The good news is that if you currently publish an email newsletter adding RSS broadcasting capability to it is not a difficult or expensive proposition. How it can be integrated into an email campaign will vary, but in many cases it can be no more effort than simply typing the newsletter at a single portal. For example, on the Web 2.0 sites we develop your newsletter can be entered online and published with a click. Immediately a new dedicated page is created for your newsletter, a nicely formatted email automatically sent to your subscribors, and the content of your newsletter is instantly broadcast and indexed by the major search engines.

Our Web 2.0 CMS provides the vital tools that help our clients achieve their business goals by increasing the reach and impact of their messaging and decreasing the cost of Website administration.

Our new CMS makes it even easier for non-technical site owners to:

• Securely login to their site and add, edit or remove page content
• Make blog/news posts that are automatically distributed by email and broadcast via RSS.
• Automatically link the major search and blog indexes to their blog/news posts to dramatically increase message reach and awareness.

Here’s a small sampling of our CMS’s key features and benefits:

• New streamlined modern Web 2.0 administrative panel design theme that makes the updating and editing process easy to understand and navigate.
• A new word-processor page editing interface that provides any user intuitive controls for posting and formatting of text, photos and files.
• The ability to easily create multiple pages and RSS streams by simply assigning a category to your post.
• Optimized and formatted RSS feeds. Your RSS feed content is displayed using the same format and styling that you specify on your site page.
• Easy integrated system to upload images or file from your PC or Mac to post on your Website.
• Fast performance for both site visitors and administrators.
• The ability to use a new custom graphic design or to modify an existing design for use on the CMS site.
• One button system backup and restore.
• The ability to assign unlimited editors to your site with customized permissions . . . you can assign a user the ability to edit the content on only one page or to have complete administrative control over the site.
• Full html formatting of content posts for advanced users.

But don’t take our word for it, try it out for yourself. Just contact us for access to our sample site.

You might also be interested to see our screen shot tutorials.

• The most important aspect of Web 2.0 is not the technology itself, but rather the new culture of free and open communication that comes about because of technology.
• The old era of caveat emptor (let the buyer beware) that was supported through biased and untrustworthy advertising is past.
• Web 2.0 technology has birthed a new era of caveat venditor (let the seller beware) since consumers are now able to communicate freely amongst themselves and provide unbiased feedback on sellers’ claims. Amazon.com is a prime example.

How can Web 2.0 help your business?

From a marketing perspective, the questions are simple:

1. How can Web 2.0 help us reach more prospects,
2. deliver a more effective message and
3. decrease our message cost?

Is your business Web 2.0 compatible?

Again, the most vital element to success is not the technology itself, but rather the real value your business presently offers consumers. For those businesses who meet this criteria, Web 2.0 technology is tailor made to effectively assist in achieving the marketing goals mentioned above.

Bear with me as I give yet another Web 2.0 analogy. If I buy this 2006 ADR3 race car for $85k, its got the technological capability to win races. However, just because I buy the car does not make me competitive with professional drivers. Assuming I could con my way into entering a professional race, it would soon become apparent, when I crashed and burned on the first corner, that I was an amateur. The technology would do me little good if I did not posses the real ability to utilize its potential.

Likewise, the benefit that Web 2.0 technology can bring is directly proportional to some more fundamental aspects of your business, such as:

• Do your current customers (not you, your employees, or executives) consider the products you offer to be truly unique and superior solutions?
• Do you receive a significant portion of new business through referrals?
• Is it easy for your prospects to understand your unique value proposition?
• Is the leader of your business dedicated to establishing a front facing culture of transparency, honesty and direct communication with customers?
• Do your employees understand and embrace this vision?

This by no means is a comprehensive list, but hopefully you get the idea. The more “yes” answers you can give to these types of questions the more potential your business has for excelling by implementing Web 2.0 technology and tactics.

For a more detailed look at how Web 2.0 technology can help you achieve your marketing goals you may want to check out our “Helping you achieve your goals” page.

Web 2.0—The Basics

Web 2.0 is simply the widespread acceptance and use of technology that allows continually changing or active communication. As you may be aware, some of the most common Web 2.0 applications are blogs, podcasts, Content Management Systems (CMS), social networking sites and user forums. Each of these technologies can be defined within Web 2.0 depending upon how they’re utilized. Technology is a prerequisite for Web 2.0, but it’s the widespread acceptance and use part of the definition that really matters.

Let the Buyer Beware

The most important aspect to Web 2.0, from my perspective, is that it has sparked a grassroots revolution by consumers. The era of caveat emptor (let the buyer beware) progressively grew through the 20th century until we languished under a never ending stream of unbelievable advertising. Regardless of consumer protection laws, the reality was that we were largely forced to rely on the naturally biased advertising and promotional information provided by businesses.

The losers in this environment were of course the consumers, but also those businesses who truly did offer unique value and could not afford to carpet-bomb our televisions, magazines and mailboxes. Nor could a business offering real value do much in their advertising to show they were different, since their competitors would make the same claims.

Consumers who wanted unbiased information about a seller relied on personal referrals—the most unbiased and believable feedback available. They were limited however by the finite capacity of their own personal networks.

Let the Seller Beware

Web 2.0 has ignited a new era of caveat venditor (let the seller beware). The rapid change in the marketing nvironment is not due to legislation or litigation, but rather the widespread practice of consumers sharing unbiased
information about a sellers product to other customers and prospects.

A simple example can be seen with books. Outside of our friends’ recommendations, we’ve had to rely on the
publisher’s information or from the questionably neutral editorial reviews. Now, thanks to Amazon and others, we have access to a large and active community of other consumers who provide us their unbiased feedback. Of course this is not a perfect system, those with ulterior motives can post reviews but we can use common sense to evaluate the reviews collectively and form a more reliable conclusion about a product.

For example, if I were to rely on attractive cover and glowing editorial review for Deck Planner: 120 Outstanding Decks You Can Build I might convinced to buy this book. But when I look at relatively low rating by consumers and their mixed reviews, I opt for a better choice.

The important point to understand about Web 2.0 from a business perspective is that our products and services will increasingly be promoted or demoted in the marketplace by consumers, and that advertising and PR will continue to lose effectiveness. Consumers now have better choices of where to get information before making a purchase decision.

The Web 2.0 revolution is only bad news for those sellers who have gotten away with neglecting their customers. In my next post, we’ll explore some of the unprecedented opportunities and strategies for businesses offering true value.