This blog post was inspired by Saturday Night Live’s, Really!?! with Seth and Amy.

We receive inquiries on a regular basis asking about unsolicited emails received from self-proclaimed SEO experts. This topic has come up in previous blog posts of ours over the years but since you may not be a devoted fan of our blog let me just cut the suspense and fill you in about these types of emails—they’re complete scams; if you receive one promptly delete and add the sender to your blocked sender list.

Take this real example of an email received by an unsuspecting small business:

A quick look at your website’s home page [a community bank] reveals the need for optimization for better rankings. Your website has a total link popularity score of 505, which is low, and is poor on Google and Bing/MSN and weak on Yahoo. In comparison, Wells Fargo has a popularity score of 672,016 and Bank of America, 1,004,188 . . . Please reply to this email or call me to set up a meeting to learn more and MSI will provide a free website analysis, a $300 value.

Really!?! Does this email really have any logic or legitimacy to it or are these guys just one of the many scammer predators prowling the Internet?  Consider the following:

1. Comparing a small community bank with two branches to some of the largest banks in the world?  Really!?!
2. “Popularity score of 505″ . . . really!?! Given the your logic as demonstrated above why should we give any credibility to a “popularity score” that you made up? Why wouldn’t we want to use the free and reliable Page Rank score provided by Google? Really!?!
3. “Free website analysis, a $300 value,” Really!?! Is that the same exact free website analysis that anyone can get by simply typing in “site:http://mydomain.com” in Google or using any of the free (and legitimate) Website tools provided by Google?
4. And the biggest Really!?! of all . . . if you’re company is so darn good as SEO why are you looking for sales using the most desperate and bottom-feeder method of all, Spam! Really!?!

The strategy is simple:

1. Research current hot topics and searches on Google using Google Trends and Google Wonder Wheel.
2. Find a keyword that fits within the realm of a hot topic, applies to your area of knowledge, and appeals to your target customers.
3. Post a quality blog focused on the hot topic keywords for your target customers.

Here are the tools:

• Google Trends Find out what search terms and topics are currently high traffic. Self explanatory and intuitive to use: http://www.google.com/trends
• Google Wonder Wheel Expand keyword options and refine a topic to find a keyword topic that fits you and your client base best. To utilize Google Wonder Wheel simply perform a Google search, then expand the “Search Tools” in the left hand column of the result page and click Wonder Wheel.

If you use these tools I would love to hear about your experience.

Writing content for your Website (or any marketing material for that matter) can be quite challenging. If I had to give one piece of advice it would be to keep your content as informal as possible so it’s not refined it into generic marketing drivel. What good is a Website that sounds like a million others?  I’ve found that it’s often the first pass at writing your content that can be the best at establishing that authentic tone that truly resonates with your visitors.

The Vital Elements for your Website

Effective communication on your Website can be compared to effective Interstate highway billboard communication — your visitors are going 70mph and if you’re not concise and clear they won’t bother slowing down to read your message. Research has established that visitors to your Website will make a judgment within a few seconds regarding the credibility and quality of your business (initially based on the graphic design) and then they will want these fundamental questions quickly answered:

• Who are you?
• What do you do?
• Where do you do it?
• How can they learn more or try your product?
• Why are you the best choice?

This last item is called your Unique Value Proposition and is extremely important . . . in fact it should permeate all elements of your marketing communication.

The Front Page

The front page of your site is that “billboard” that needs to provide answers to these questions or a clear one-click path for your users to get those answers. Don’t make your visitors guess about these answers or which link to click to get them, otherwise they’re apt to just leave and look elsewhere. Website visitors tend not to be very patient.

Provide Proof

For those visitors who are interested in your unique value proposition, a vital supporting section is the proof section . . . it’s one thing to say you’re the greatest at this or that, but offering your visitors credible proof is going to carry exponentially more weight than you just saying so. Examples of proof sections include testimonials, portfolios and/or photos of your staff and or customers engaged in providing your products or services to clients.

Photos as Proof

As the old saying goes, “A picture is worth a thousand words,” and this couldn’t be more true on your Website. Visitors are not going to invest the time to read 1,000 words about how great you are (even if they did, they wouldn’t believe it) but they can’t help but seeing a prominently displayed photo that, if done correctly, can instantly and powerfully communicate your values and help establish trust.

The Web is cold, impersonal and untrustworthy by nature.  Avoid at all costs stock photos with cheesy models posing. The only thing you’ll accomplish is to make people wonder if your business is legitimate. Rather, make this an opportunity to develop an instant personal bond with your visitors which you’ll find is extremely potent towards establishing credibility . . . offer photos of you in an authentic setting, whether it’s a photo that provides some personal insight on your bio or photos that show your business making real customers of yours happy.

Even if your budget is low, consider hiring a professional photographer to work in conjunction with your Web designer. While you may spend a bit more on the project, you’ll be establishing a significant competitive advantage.

I’m still amazed that with all the material we offer on our site, and the myriads of photos of our past projects, I often have prospects and clients commenting on my profile photo which shows me with my family. People want to trust the firm they’re hiring and my willingness to share this type of photo is very effective in helping to establish that bond (as you might of guessed, that’s the photo on this page).

For more explanations and examples, visit this demo site of ours and read through the pages (keep in mind, you don’t have to have every section on your site).

Lastly, here are some additional resources on this topic:

• Keys For a Successful Web Site — An older blog post of ours
• Make the Message — From Monelle Smith at Gemstone Media
• Web Credibility Report — Stanford University
• Advanced Common Sense — Steve Krug’s Usability Website

Twitter Usage in America 2010 from Tom Webster on Vimeo.

Edison Research just released an insightful report entitled "Twitter Usage in America: 2010".  This report is important because it cuts through the fanatical hype and provides a basis for establishing a rational decision about how much or how little your firm should incorporate such social media channels in your marketing efforts.

Many write ups I’ve read on this report have painted the findings in a negative light, emphasizing that "only" 7% of American’s actually use Twitter.  However, 7% of Americans is 17 million people and as it turns out these people appear to have many favorable characteristics for most businesses. Here are some selected findings from the report about Twitter users:

• 7% (~17 million) of Americans use Twitter; 41% (~126 million) Americans maintain a Facebook profile.
• 51% of active Twitter users follow companies, brands or products on social networks.
• Twitter users are 3 times more apt to follow brands using Twitter than other social networking services.
• Twitter users have higher than average incomes.
• 4 out of 10 Twitter users own three or more computers.
• About 1/2 of Twitter users post updates using Twitter; 70% of these same users post updates on other social networking sites like Facebook.

It’s easy to incorporate Twitter into your marketing plan

When considering if you should incorporate Twitter into your marketing efforts I think of the adage, "If it might help, it’s easy to do and won’t hurt then why not?" For those who are already publishing any sort of news or advertising communication on a regular basis it’s a no-brainer; we can put together a streamlined process so the same message is published to multiple mediums all at once. A typical scenario goes like this:

You provide your newsletter, advertisement to us. We take that message and immediately:

1. Post on your Website or Blog
2. Generate an optimized RSS feed that notifies Google and other major search services of your new article
3. Post on your business’ Facebook page
4. Tweet through your business’ Twitter account
5. Format, test and distribute in HTML email to your mailing list using an email marketing service like VerticalResponse or Constant Contact

Feel free to contact me for more information about electronic and social media marketing distribution.

The Best Solution

For Gmail users who would like to utilize graphic/html email signatures, the best solution is to link your Gmail account to a POP client (like Outlook or Entourage). You can then install a custom designed html email signature. If you’re a client of ours the instructions for installing the custom email signature in Outlook or Entourage are posted in our FAQs.

This means of course that to have your custom HTML email signature inserted in outgoing messages, you’ll need to compose those messages using Outlook or Entourage.

If you would still like to use the Web based Gmail as your primary email platform, simply click on “Settings” in your Web Gmail account (in the upper right hand corner), then choose the “Forwarding and POP/IMAP” tab, and select “Enable POP for mail that arrives from now on” then on the next option select “keep Gmail’s copy in the Inbox”. Make sure and hit the “Save Changes” button when you’re done.

Now all your incoming and sent email (including that you send from Outlook) are accessible on your Gmail Web account. You won’t have to worry about going back and forth from Outlook to the Web to find old emails, they’ll all be on the Web.

Custom Email Signatures When Only Using Web Based Gmail

There are a few existing solutions for achieving this, the best probably being the Better Gmail Firefox extension . The downside here is that this only works with Firefox and with the “older version” of Web based Gmail. The newer Better Gmail 2 Firefox extension for the newest Gmail version (as of 1/9/08) does not seem to offer the email signature feature of its predecessor.

The other existing option is to drag-and-drop/cut-and-paste a section from another open HTML file displaying the formatted text and images of your email signature into the compose window of your Gmail account as described in this post at Digital Inspiration .

Using the Google Tool Bar to Send HTML Emails or to Insert HTML Email
Signatures

A third option that I don’t think is documented on Web anywhere is to utilize the Google Tool Bar’s “Send to” button to send HTML formatting/graphics via Web based Gmail.

Note: I’ve tested this for Firefox on Windows XP and IE7 on Windows Vista. I does not work for me using Firefox on Windows Vista.

Here are the steps:

1. Download and install the Google Toolbar by visiting: http://toolbar.google.com/
2. Close and restart your Web browser.
3. In Firefox go to “View”, “Toolbars” and make sure there is a checkmark next to “Google Toolbar”. If using IE7 go to “Tools”, “Toolbars” and insure there is a checkmark next to “Google”. You should then see the Google toolbar in your browser, similar to the screen-shot below. Then on the toolbar, go to “Settings”, “Options”, “More” and make sure there is a checkmark by the “Send to” button.

   

4. The HTML file you want to include in your outgoing Gmail message will need to be uploaded to a Web server. If you plan on adding the same HTML to outgoing messages on a regular basis (such as is the case with a HTML email signature) just book mark that URL.
5. To send a Web based Gmail message with the HTML formatting, open the bookmarked URL (e.g. http://risingline.com/sample.html) then click the “Send to” button on your Google Toolbar and select “Gmail” from the drop down menu. You should see the HTML formatted page, simply type you message above that and hit the “Send” button.

   

Additional Notes:

If you’re a user sending a HTML page or email signature that was already developed for you, ignore the below.

When coding the HTML page to be sent. Make sure the path to graphics are absolute, insert a non-breaking space in the title tag (otherwise a hyperlink of the page title will appear above the HTML), and add alternate text to images for those email clients that block graphics. Here’s the code used in the above example:

Internet Explorer 6 no longer supported

Mar 11, 2010

We would like to inform you that as of the end of March 2010, we will no longer develop Seller Account pages to be compliant with Internet Explorer 6.

Internet Explorer 6 is no longer supported by Microsoft and is widely considered to be obsolete. It has multiple security flaws and is considerably slower than recent browsers.

This decision allows us to use all modern web development technologies and create an up-to-date user experience.

Although existing seller tools might continue to work for some time with older browsers, if you are still using Internet Explorer 6, we strongly recommend updating your browser to a more recent version now to make sure all Seller Account pages work properly on your computer.

If you are unsure which browser version you are running or how to update your brower, please contact your local system administrator or help desk for assistance.

If you’re still using Internet Explorer version 6 (or earlier) for public Web browsing it’s imperative that you upgrade as soon as possible to a modern standards compliant browser. It’s not hard to find lots of reading material regarding the myriad of security (and many other) issues inherent to Internet Explorer 6. For those who want to take my word for it, Internet Explorer 6 is an obsolete Web browser that is incompatible with the modern Internet and may present serious security risks. Using IE6 might be compared to driving a Model T down the 405 in LA. This analogy sounds a bit exaggerated but is really quite accurate in reflecting just how outdated and dangerous IE 6 is in the modern Internet Environment.

This is not just my opinion; there’s a consensus (including Microsoft itself) that IE6 users have clear and compelling reasons to upgrade. It’s easy to find this information through a Google search, but here are a few quotes and sources to get you started:

• Microsoft Security Advisory (979352): Vulnerability in Internet Explorer Could Allow Remote Code Execution.
• PC Magazine: Microsoft Warns of IE[6] Flaw That Compromised Google
• ARS Technica: After Google hack, Microsoft asks users to abandon IE6, XP
• Information Week: France, Germany Say Stop Using Internet Explorer 6
• PC World: Google to End Support for IE6
• The Register: IE6 exposed as Google China malware unpicked
• Secunia reported 24 unpatched vulnerabilities in Internet Explorer 6 as of February 9, 2010. These vulnerabilities, which include several "moderately critical" ratings, amount to 17% of the total 144 security risks listed on the website as of February 11, 2010.
• ARS Technica: Microsoft warns of IE bug used in Chinese attacks on Google

How do you check to see if you’re using Internet Explorer 6 / IE6?

1. Open Internet Explorer, and look in the upper right hand corner it will often indicate "IE 6".
2. To to help -> About Internet Explorer and look for a version number

How to get rid of Internet Explorer 6

Recommended: Install one of the following non-microsoft modern standards compliant browsers. During the upgrade process you will have the option to import your prior bookmarks from Internet Explorer.

• Firefox
• Google Chrome
• Safari for Windows

Alternate Option: If you choose to upgrade to the newest version of Internet Explorer (not what I personally recommend) you can go to Microsoft’s Internet Explorer site and go initiate the download process for the most recent version of IE. When you upgrade your old versions are removed.

With the vast amount of text being posted online and via social media these days I thought it would be beneficial to share this very brief tutorial for how (and how not) to style all that great stuff you’re sharing online. These tips apply anywhere you might post text—whether it be in one of our content management systems, WordPress, Facebook, Blogger or even old fashioned MS Word, these simple design principles will help insure your message gets the credibility that it deserves.

1. Learn to use <shift><enter> (Windows) or <shift><return> (Mac) to insert line breaks with no vertical spacing. This practice helps insure you maintain close proximity of related content and greatly aides in readability.
   People often just hit <enter> between lines of text which adds awkward and undesirable vertical space.

   Example using <shift><enter>	Example using <enter> only
   My mailing address: RisingLine 111 S. Broadway St STE 101 Boise, ID 83702	My mailing address: RisingLine 111 S. Broadway St STE 101 Boise, ID 83702

2. Don’t change typefaces (fonts). In fact you cannot change fonts/typefaces in our CMS text editor but many other text editors allow you to do so. The typefaces for your Website are specified in a single Style Sheet that was developed specifically for your site and insures consistency across all pages of your Website. Consistency in the presentation of your content is a cornerstone of good design.
3. Don’t change typeface colors. For a professional consistent presentation of your content the colors are controlled through the Style Sheet. Emphasis colors (such as the color of your hyperlinks) have been selected by your professional designer specifically to harmonize with the color palette of your Website.
4. Use the "font size" selector very very sparingly. Avoid at all costs using the "font size" selector to increase text size. This practice will invariably create inconsistent and amateur rendering of your content which cannot be controlled from the central style sheet. The only reason we retain the font size selector is for those rare occasions where a line of text needs to be reduced in size.
5. Avoid using "U" Underline to emphasize inline text. People will think the underlined text is a hyperlink. Rather use the "B" (Bold) or "I" (Italic) icons to emphasize a word or sentence.
   

   For professional and consistent presentation of your content…
   Do	Do Not
   News and Announcements We are extremely pleased to announce the opening of our second storefront in the beautiful city of San Jose, California. Please join us for our grand opening on April 3rd.	News and Announcements We are extremely pleased to announce the opening of our second storefront in the beautiful city of San Jose, California. Please join us for our grand opening on April 3rd.

6. Use the "Format" selector to change heading text size and create a logical hierarchy of content. Using this method allows consistent presentation for your site which is controlled by the Style Sheet.

Yesterday Dan Macsai over at Fast Company posted, G-Railed: Why Did Google Bury the Web’s Oldest Entertainment Publication?, which was a timely underscore for two strategic principles that we’ve been passionately advocating for some time:

1. Placing too much weight on search engine marketing creates a high-risk business plan

Counting on Google for demand generation is extremely risky because it places the life of your business completely out of your direct control. You’re creating a system with a single point of failure and giving a kill switch to a capricious third-party who may not be “evil” but by the nature of its massiveness has become indifferent to the particular wants, needs and even justice afforded to the insignificant speck your business represents. I believe strongly that Google’s approach to search engine ranking was founded on truly noble principles; namely that the Internet community be the ultimate authority as to the value of a particular site. However, as a wise Englishman once said, “Power tends to corrupt and absolute power corrupts absolutely.” Google has become so massive and so powerful that it can’t help but be dangerous to the small guys if not approached and treated with the most extreme of respect and caution.

To hear more ranting on this topic, please review the post I made just a few days ago entitled The Danger of Relying on Search Engines for Your Business in which I advocate a strategy of building a business plan which does not rely on search engines to exist, but which absolutely still takes advantage of the marketing opportunities they offer.

2.Play SEO by the book (the Google book that is)

We’ve pontificated on this topic ad nauseam in the past all of which might be summed up with the statement:

• Do not under any circumstances engage in any SEO practices that might be regarded as unfavorable by Google.

In other words, don’t fall for the scams of those SEO firms that keep spamming you. Great ignorance has persisted in this area giving rise to myriads of carpetbagger “SEO” firms from whom you’ve likely received an email from this type recently implying some proprietary approach to SEO and implying they posses secrets that will somehow fool Google into granting you a high search engine page placement. Not only are these types of approaches scams, in the long run they are more likely to damage your standing with Google.

There is no secret to SEO, in fact Google tells us plainly how to make your site Google friendly.  Even cheating a little is not safe anymore. Google’s algorithms are continually evolving and improving, much as anti-virus software does, and may at some point recognize and penalize even your smaller infractions and indiscretions (how many domains do you have auto forwarding to your main site for example?). Don’t be left like Studio Briefing was, scratching your head and looking on in despair as Google shutters your cyberdoors.

Conclusion

Google’s unrivaled power and indifference to your particular business is not a bad thing, but it is a fact that you have to embrace. For those who grant Google the respect and caution it demands, its power can be channeled towards your significant benefit. To play Google’s game right, here’s where to start:

• Build using a smart business plan that mitigates potential risk from Google while maximizing the potential for benefit. Put simply don’t rely on Google for demand generation but take all you can legitimately get from them. Understand that (unless you intentionally are developing a high-risk/high-reward business plan) search engines should not be a foundational element of your comprehensive strategic business plan.
• Religiously adhere to Search Engine Optimization and Search Engine tactics as guide lined by Google.
• Be extremely wary of “SEO” solicitors.

Comments and questions are welcome.

I ran across a great article by Darren Rowse over at ProBlogger entitled, “What to Do When Your Search Rankings Drop.” In it he recounts a time when his site’s traffic dropped a dramatic 70% suddenly and for no apparent reason. He relied on Google to bring in most of his site visitors and some unknown change in their algorithms resulted in this costly (for him) change of fortune. While not the point of his article, this example underscores a principle that we’ve been emphasizing for years—it’s very risky to rely on awareness and demand generation being driven primarily by high search engine result page placement (please note my emphasis of the words rely and primarily).

I’m not suggesting at all that search engine optimization efforts are not important, but rather that your business plan needs to rely on demand generation from a source other than organic Internet search engines—a source over which you have more direct control. The risk of building your business with a single point of failure over which you have no direct control whatsoever is prohibitively risky in almost all business scenarios.

It’s for this reason that we typically advise our clients to build a business plan without consideration for demand generation via search engines (referral marketing is always the most desirable and secure foundation for demand generation) and then go ahead and implement a best practice SEO strategy. If your business plan is solid and your unique value proposition legitimate a by-the-book (Google’s book that is) SEO campaign will generate demand over time; all of which should be treated like “gravy” until significant enough to begin including in your sales forecast. This strategy then mitigates the high-risk of relying on search engines for your business while at the same time taking advantage of the great high ROI opportunity that organic search engine marketing offers.