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Email—frequently asked questions Email or bookmark this page

If you have a question not answered here don't hesitate to ask us.

How do I access my email?

Your new Virsafe email account can be accessed on the web at: http://email.secureserver.net

Note: For all instructions below we recommend choosing the POP setup rather than IMAP

How do I set up my email account with Outlook 2010?

View this step-by-step tutorial: Setting up Outlook 2010 with your e-mail account Link opens in new window

How do I set up my email account with Outlook 2011 (Mac)?

View this step-by-step tutorial: Setting up Outlook 2011 with your e-mail account Link opens in new window

How do I set up my email account with Outlook 2007?

View this step-by-step tutorial: Setting up Outlook 2007 with your e-mail account Link opens in new window

How do I set up my email account with Outlook 2003?

View this step-by-step tutorial: Setting up Outlook with your e-mail account Link opens in new window

How do I set up my email account with my iPhone, iPad or iPod?

View this step-by-step tutorial: Setting up email with your iPhone Link opens in new window

How do I set up my email account with my Android phone?

View this step-by-step tutorial: Setting up email with your Android Phone Link opens in new window

How do I set up my email account with my BlackBerry?

View this step-by-step tutorial: Setting up email with your BlackBerry Link opens in new window

You may also choose to use these general Encrypted POP instructions:

  1. For Server Type choose POP3.
  2. In the User Name and Password fields, type your user name and password, and then check the box that you want your password saved (if available). Important: your user name must be entered as your entire email address. Example: "myuserid@mydomain.com"
  3. In the incoming mail server (POP3) field, type "mail.secureserver.net".
  4. Select "Use SSL to connect" for your incoming server.
  5. Change the incoming server port to "995"
  6. In the Outgoing mail server (SMTP) field, type "smtpout.secureserver.net".
  7. Check "My outgoing server (SMTP) requires authentication" and select "Use same settings as my incoming mail server".
  8. Select "Use SSL to connect" for your outgoing server
  9. Change the Outgoing server (SMTP) port number to 465.


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How do I set up my email account if I use an email client other than Outlook?

See tutorials for setting up your email in:

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How do I adjust my spam filter?

Us or your email administrator should have initially set your spam settings at a recommended level for your account, but if you would like to change the settings simply click on "Settings" then "Spam Settings" in the top tool bar.

You're free to set your spam settings as you wish but it's recommended you turn Spam filtering on, select "Mark Subject with [Spam}," and set strength to "very low."  Remember to press the OK button after you make the changes. Also, please ensure that you add to your white list any email addresses or domains from which you anticipate receiving regular correspondence.

You'll want to periodically look at your bulk mail folder and open any emails that are not spam, then select the "mark as not spam" button. You can also manually add email addresses to your white list. You can also administer any unwanted emails you receive in your main folder by pressing the "mark as spam" button at the top of the message.

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How am I protected from viruses?*

All Virsafe email accounts include our state-of-the-art Virus Protection system and automatically blocks infected email attachments that may damage your computer with destructive viruses. Virus scanning occurs every time an incoming attachment is received. Virus Protection is in place for both Webmail and POP3 email clients so that any emails that contain an infected attachment are automatically blocked.

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How many email messages can I receive per day?

There is no limit on the number of email messages you can receive. The 250 daily relays only pertain to email messages that you send. The only restriction on your incoming mail is the amount of storage space you have available, depending on the type of email account you purchased.

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What is the maximum attachment size I can send through my email account?

The maximum total message size for an email message sent using SMTP is 30MB. There is no constraint on the size of file attachments as long as the total message size does not exceed the 30MB limit. If you need to send larger attachments consider using the free or low cost services of YouSendIt.

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Help, I can't get my email to work using Microsoft Outlook or another POP email client.

You can access your email on the web but are unable to access it using a POP client. Here are the steps to take:

1. Did you change your password?

If so, you need to let us know that you reset your password so we can update the outgoing mail server. We don't need to know what your new password is, just that you've reset it. Either contact our main number or call our 24 hour help desk. Note: You will need to have the pin number for your company's account when calling the 24 hour help desk. If you don't have your PIN number please call us at 208.475.3192 or contact us via email.

2. Verify your Outlook or other POP client settings.

When you set up your Outlook account, you entered specific settings for your servers, user information, and port settings. If these settings are not accurate, your account will not work properly.

To Access Your Outlook Account Settings

  1. Log in to Outlook.
  2. From the Tools menu, select Email Accounts.
  3. Select View or change existing email accounts and click Next.
  4. Select the account you want to change and click Change.
  5. In the Internet settings window, verify that all fields are correct.
    Settings for Outlook 2007
    Settings for Outlook 2003
    Other email clients
     


For a complete screenshot tutorial:

Setting up Outlook with your e-mail account Link opens in new window

Tutorials for setting up email clients other than Outlook Link opens in new window

3. Check your Firewall and Antivirus settings.

Some firewall and antivirus security settings might prevent Outlook from working properly. You may have to allow pop-ups from Outlook, adjust your site blocker settings, or change other settings. Contact your company's IT manager or contractor to try changing your security settings to allow emails to be sent and received.

4. If you've Contact our 24 hour tech support line.

You'll need your company's call in PIN number: 480.624.2500

If you don't have your PIN number please call us at 208.475.3192

It's important to understand that all we will be able to do is verify that the email account is operating properly and that we can access your email using a POP account.

5. Contact your company's IT department, operating system and application software support contractor or vendor, and/or ISP.

If we verify your email account is operating correctly and accessible on our servers then the issue has to lie with your application software, operating system, LAN, firewall, ISP or some other configuration or setting in the POP process on your end. We will provide information and data to assist your support but since we do not manage those assets, we are unable to provide expert insight and resolution paths.

*Anti virus protection applies only to those email accounts serviced through Virsafe.com. Not all Risingline clients will use this service. Antivirus email scanning does not guarantee you will never receive an email with a virus or malicious attachment. Please use discretion when opening emails and attachments from unknown sources. We strongly recommend you run a top tier antivirus program on your system.

Next page: Internet security FAQs
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