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Acceptable Use Policy for Web Hosting Services Email or bookmark this page

This Acceptable Use Policy applies to any Web hosting service:

In Addition, the portions of this Policy relating to Spam, Illegal Activity and Pornography apply to customer hosting services even if provided by third party and regardless of whether RisingLine has a direct relationship with that third-party. If a Client engages RisingLine for any design or Web services they must agree to these terms.

Please read this Acceptable Use Policy carefully. By placing an Order with RisingLine you are indicating your agreement with these Terms and Conditions and are entering into a binding legal Agreement. If you cannot accept these Terms and Conditions, RisingLine cannot provide services to fulfill your Order.

Following are the complete Terms of Service/Usage Policy which applies to all Web hosting services provided by or through RisingLine:

Terms of Service/Usage Policy

RisingLine Acceptable Use Policy described below defines the actions which RisingLine considers to be abused and strictly prohibited. There are no exclusions in this listing. Please, be aware that the actions listed below are also prohibited from other Internet Presence Providers (IPP's) and their users on behalf of RisingLine to advertise any service hosted by RisingLine or connected via the RisingLine Network. As defined by the Federal Trade Commission Deception Policy Statement, such services are not to be advertised by way of deceptive marketing policies. For abbreviation purposes companies or individual account owners using our services as CUSTOMER(S) or CLIENT(S).

RisingLine Acceptable Use Policy has been formulated with the following goals in mind:


The Acceptable Use Policy below defines the actions which RisingLine considers to be abusive, and thus, strictly prohibited.

The examples named in this list are non-exclusive, and are provided solely for guidance to RisingLine customers. If you are unsure whether any contemplated use or action is permitted, please send mail to abuse@RisingLine.com and we will assist you. Please note that the actions listed below are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by RisingLine, or connected via the RisingLine network. Furthermore, such services may not be advertised via deceptive marketing policies, as defined by the Federal Trade Commission Deception Policy Statement.

Disk Space & Bandwidth

Using a hosting account primarily for online file storage or archiving electronic files is prohibited. RisingLine provides Customers a shared hosting environments, so to ensure fast & reliable service to all of our clients, accounts that adversely affect server or network performance must correct these issues.

Network Security

Customers may not use RisingLine's network as to attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy.

Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mailbombing, or other deliberate attempts to overload or crash a host or network.

Customers will be held liable for incorrect setting of netmasks, routes, or any other network configuration or programming issue which causes unnecessary broadcast or multicast traffic on our network, or denial of service, deliberate or not, caused by forging ARP queries or replies or by configuring IPs into their machine which were not assigned to their server. Any of these actions may result in disconnection of the server at fault from the network and/or correction of the fault at the customer's risk and expense. Any loss of functionality caused by the attempted correction of the problem will be the customer's responsibility to solve. If the malignity of the problem is deemed by RisingLine to not warrant such drastic action, the customer will be contacted to correct the problem himself. Customers are responsible for maintaining their contact information with RisingLine such that the email address is always reachable even in the event of their RisingLine servers being shut down.

If your server is the initiator or target of a denial of service attack that adversely affects our/somebody else network, we will terminate your account without warning and you will be held responsible for any charges that may result from this action.

Activities that attract denial of service attacks are expressly prohibited. Customers involved in these activities will be terminated as soon as we are aware of them. These activities include, but are not limited to: selling shell accounts, and involvement with IRC of any kind. This prohibition is for the protection of our customer base as a whole; these kinds of services tend to attract attacks that have the potential to degrade service for all of our customers.

RisingLine will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate systems or network security may incur criminal or civil liability. RisingLine reserves the right to charge up to $1,000 per complaint to investigate.

Customer Spamming Policy

RisingLine has zero tolerance for spam originating from our customers, or from our customers' customers, or for spam advertising web sites of our customers or our customers' customers.

You refers to the RisingLine Customer; we refers to RisingLine.

  1. RisingLine has the right to charge $1,000 per complaint to investigate.
  2. RisingLine does not deal with your customers or their customers etc.; We hold our customers responsible for dealing with spam from or about their section of the network. RisingLine customers are responsible for ensuring that they, their customers, and their respective agents and contractors abide by this policy. RisingLine's customers will be held responsible for all traffic either sent via their connection to RisingLine or sent elsewhere using support services provided via their connection to RisingLine. "Support services" includes DNS, hosting websites, electronic mailboxes, IRC servers, sale of spamming software or other similar services. Customers are also responsible for ensuring that they do not advertise or promote themselves through UBE/UCE.
  3. If we get a first complaint, we will forward it to you. If we don't receive a response indicating the complete resolution of the complaint within 24 hours, we may drop the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. In particular, we are concerned with spam that not only originates from your network, but also that advertises sites hosted on your network.
  4. If we get repeat complaints and it is clear that the problem has not been resolved, we may blackhole the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. If so, we will contact you as soon as is feasible.
  5. We reserve the right, to drop the section of IP space involved in spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.


What does this mean to me?

You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

You must educate your customers about spam so that it does not become a problem for you, or for us. If you sell accounts on your system(s), you must provide an Acceptable Use Policy (AUP) at least as restrictive as our own.

You must promptly investigate and deal with any spam or other abuse complaints forwarded to you.

If your server hosts any mailing lists, they must all be true opt-in lists, which means that, before sending any commercial email, a confirmation email, preferably with a tracking number, is sent to the new subscriber, to which they must respond. If they do not respond to the confirmation email, they must not be considered to have opted in. You should keep these confirmations on file or in a database so that when complaints come in, you can prove the subscriber actually opted in. You must in addition provide at least one easy way to opt-out: see the MAPS guidelines for details.

If your server is used to send any email at all, it must also be configured to support RFC 1123 section 5.2; in particular it must accept mail for 'postmaster' and must accept bounces (which have a FROM address of <>).

Why this Policy?

We at RisingLine feel strongly that the usability of the Internet is dependent on the elimination of UCE (Unsolicited Commercial E-mail) from the mailboxes and newsgroups of both casual and heavy Internet users. If you host web sites, you must be particularly vigilant, as you and your other customers could be disconnected from the Internet due to one customer's spamming.

Bandwith Charges

Higher levels of traffic will incur overcharges on a monthly basis. RisingLine can provide full access to web reports for network traffic monitoring and reporting. RisingLine can also provide graphs that show customers' monthly usage, which is the average rate, and reflects the amount of bandwidth transferred during the month. The bandwidth charges reflects the average monthly bandwidth in Kilobits per second (Kbps) and in Gb/month. These charges reflect our expenses in network maintenance, upgrades, backbone port charges, leased line loops, and equipment.

IP Policy

ARIN (the American Registry for Internet Numbers) is becoming very stringent with IP addresses, and refuses to grant them without a strict accounting of use of existing IP's; we must therefore require periodic updates of IP address use.

RisingLine or Third Parties may assign its customers IP (Internet Protocol) addresses on a temporary basis or for the life of the contract. Customer agrees that IP addresses are not portable, and acknowledges that IP addresses are not the property of the Customer and are assigned as part of the services. Furthermore, client acknowledges that use of IP addresses not allocated by RisingLine to customer or users is expressively prohibited and will incur a penalty fee.

This fee would be calculated on a standard engineers hourly rate fee of $150 separate from any other service or incident fees prepaid by customer. At the conclusion of Customer's contract, Customer is required to provide a copy of an Authorized domain registrar (i.e. Network Solutions) records, showing that Customer's hostname servers no longer claim the use of our IP addressed we have provided to customer. This document must be delivered to RisingLine within 10 days after the effective contract termination date.

General Conduct

Customers are prohibited from transmitting on or through any of RisingLine's services, any material that is, in RisingLine's sole discretion, unlawful, obscene, threatening, abusive, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.

RisingLine's services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. RisingLine's reserves the right to remove such illegal material from its servers.

The customer is responsible for keeping his billing data with RisingLine up-to-date and accurate. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

The resale of RisingLine's products and services is not permitted, unless specifically permitted and documented in a written agreement.

Facilitating a violation of this AUP: Software, services, programs, activities, and advertisements that promote, enable, or facilitate any activity that is prohibited within this document, including spam, denial of service attacks, compromise of other systems or attempts to compromise other systems are ALL considered to be violations of this AUP.

To insure the quality of service of our shared hosting clients, RisingLine reserves the right to migrate high resource utilizing clients to servers which may, or may not, incorporate stated 'business class hardware'.

Cancellation:

RisingLine reserves the right to cancel service(s) at any time. All fees paid in advance of cancellation will be pro-rated and refunded by RisingLine to customer if RisingLine initiates its right of cancellation and customer is NOT in violation of these Terms and Conditions. If cancellation is caused by customers and/or its client's breach of the Terms and conditions, then customer agrees that no refund is due. Customer understands that service(s) can be cancelled at any time effective the end of the contract.

Notifications of cancellation must be made 30 days prior to successive rebill period. RisingLine reserves the right to deny, forfeit, or refuse refunds at any time if necessary. Third party cancellations are not accepted.

Upon termination, either by RisingLine or Customer, for any reason, Customer is responsible for deleting his/her host registrations from domain registrar(s) immediately. Customer further agrees to pay RisingLine all reasonable administrative costs if RisingLine must intervene in deregistering the hosts.

Disclaimer

  1. RisingLine is not responsible for any damages your business may suffer.
  2. RisingLine does not make implied or written warranties for any of our services.
  3. RisingLine denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by RisingLine.
  4. The Customer will not use its network nor space provided by RisingLine to violate any law. In the event Customer violates existing law, RisingLine shall have the right to terminate all service set forth in this Agreement. In the event RisingLine is informed by government authorities of inappropriate or illegal use of RisingLine facilities or other networks accessed through RisingLine, RisingLine may terminate customer's service.
  5. RisingLine will cooperate fully with investigations of violation of systems or network security at other sites.
  6. RisingLine will cooperate with law enforcement authorities in the investigation of possible criminal violations.
  7. Customers who violate systems and/or network security, may incur in criminal or civil liability.


RisingLine reserves the right to amend its policies at any time.

If you have any questions concerning the above stated terms and conditions then please Contact us.

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