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Marketing, design, and technical resources for making your digital and print communications more effective.

How to set up a business Facebook page (the right way)

February 18th, 2011

These do-it-yourself instructions are based on best-practice recommendations from Facebook and are current as of February 18, 2011. Additionally, Risingline provides full Facebook development services. If you would prefer to have us setup, optimize and integrate your Facebook and other social media assets with your Website, please feel free to contact us for a no-obligation estimate.

1. Setup a Personal Account

If one does not exist already, set up a personal account for the CEO, owner or a principal of your company. Do not set-up a personal Facebook account and populate it with business information. This is against Facebook’s terms of service and may result in Facebook deactivating your profile.

2. Setup a “fanpage” (In Facebook lingo, fanpage is synonymous with business page)

a. Login to the personal Facebook page you created in step 1. Click “Home” in the upper right.

b. In the far-left column, look for “Ads and Pages” and click. You may have to click the “More” link in that column to see Ads and Pages.

Facebook Ads and Pages

c. Click the “Create Page” button

Create Page

d. Select the category that best describes the type of business page you’re creating. In most cases, you will need to decide between “Local Business or Place” and “Company, Organization or Institution.

  • If you market your products/service primarily in a single market then choose Local Business or Place.
  • If you market your products/service nationally then choose Company, Organization, or Institution.

Facebook | Create a Page

e. Fill in your basic business information and click “Get Started.”

Create a Page

f. Your business fan page is now setup in its initial draft state.  Proceed with uploading your logo or other company images for your profile. Save the other suggested actions like “Invite your friends” until after you add essential information to your page.

Draft Facebook Fan Page

g. Click “Info” in the far-left column then click “Edit Info.”

Fan Page Edit Info

h. Complete the Basic Information page. Insure you use (but don’t overuse) the keywords for which you have optimized your Website.

Basic Information Facebook Fan Page

3. Add additional Administrators to your Fan Page (Business Page)

Click “Manage Admins” from the far-left column. Type in the email address of the other personal profile accounts of individuals that will also administer this page, then click the “Save Changes” button.

Manage Admins

Your additional administrator should now show up on the “Manage Admins” page.

Manage Admins

Important Information About your Facebook Business Page

Your business Fan Page needs to be treated as a business asset. It’s important that the owners/principals of a business have control of the business/Fan Page by being added as an administrator. It’s ok to have a trusted Web developer or employee as an administrator; the business principals just also need to be administrators. As Facebook states:

“Businesses do not typically put the titles to company vehicles in employee’s names, nor do they allow the employee to keep the company vehicle after termination of employment. Nor should they with FB business/fanpages.”

For more information on Facebook best practices for business fan pages please see this article from Facebook’s Website: Fan Page Help – Beginners Read First!

4. Start populating and promoting your page.

Click the “View Page” button in the upper right hand corner, then proceed with Invite your friends, Tell your fans and Post status updates.

Facebook Fan Page Get Started

Confusion Warning!

While logged into your business fan page as an administrator, be aware that clicking on the Home, Profile and Account links in the upper right hand corner will connect you to those section on your personal profile/page with no notification. Hopefully Facebook will correct this long-standing usability issue but until then, it’s best to use the lower column sections to insure that you’re remaining in your business page.

The View Page or Edit Page button that appears under them does pertain to your business fan page.

Facebook navigation

Continuing Your Fan Page Development

The above guide will allow you to optimally setup a functioning Facebook business page, but there are numerous other options you can explore for managing and promoting your Fan Page through your administrator account.

Facebook Optimization and Integration with Your Main Website

Risingline provides additional development services to integrate your Facebook page with your main Website, blog and other social media accounts like Twitter. A popular integration includes us setting up your Facebook and Twitter accounts to automatically post links to blog, news or article posts when you post them on your main Website. Feel free to contact us for more information.

Action Item: Utilize LinkedIn’s New Company Pages

November 10th, 2010

LinkedIn announced a few days ago the launch of  Company Pages. While it might seem that LinkedIn is a bit late to the business page concept (in comparison to Facebook) their Company Pages offer superior a superior technical solution with better usability. Unlike Facebook, LinkedIn’s user base of 80 million are potentially higher prospects if your company markets primarily B2B. Even if you market to consumers, you definitely should establish a LinkedIn Company page to increase your overall social media footprint and take advantage of the other unique social networking benefits LinkedIn offers such as job posting and recruitment.

No matter what, if you’re a business owner you need to set up your company page immediately. If you need help, let us know.

One thing I appreciate is the superior usability as compared to Facebook. Facebook business pages are a mess from an administrative standpoint . . . it never seems completely clear if one is posting to a personal profile or a business page and when on a business page navigation links are intertwined with your personal profile. LinkedIn’s page administration seems to be thought out much better.  Also, in comparison with Facebook, there is opportunity to present much more information about your company and its services including graphic banner ads and keywords about your services which are beneficial from an SEO standpoint.

I’ve just started on our page but feel free to check out the Risingline Linked In Company Page and tell me your thoughts.

Should you market through Twitter?

May 3rd, 2010

Twitter Usage in America 2010 from Tom Webster on Vimeo.

Edison Research just released an insightful report entitled "Twitter Usage in America: 2010".  This report is important because it cuts through the fanatical hype and provides a basis for establishing a rational decision about how much or how little your firm should incorporate such social media channels in your marketing efforts.

Many write ups I’ve read on this report have painted the findings in a negative light, emphasizing that "only" 7% of American’s actually use Twitter.  However, 7% of Americans is 17 million people and as it turns out these people appear to have many favorable characteristics for most businesses. Here are some selected findings from the report about Twitter users:

  • 7% (~17 million) of Americans use Twitter; 41% (~126 million) Americans maintain a Facebook profile.
  • 51% of active Twitter users follow companies, brands or products on social networks.
  • Twitter users are 3 times more apt to follow brands using Twitter than other social networking services.
  • Twitter users have higher than average incomes.
  • 4 out of 10 Twitter users own three or more computers.
  • About 1/2 of Twitter users post updates using Twitter; 70% of these same users post updates on other social networking sites like Facebook.

It’s easy to incorporate Twitter into your marketing plan

When considering if you should incorporate Twitter into your marketing efforts I think of the adage, "If it might help, it’s easy to do and won’t hurt then why not?" For those who are already publishing any sort of news or advertising communication on a regular basis it’s a no-brainer; we can put together a streamlined process so the same message is published to multiple mediums all at once. A typical scenario goes like this:

You provide your newsletter, advertisement to us. We take that message and immediately:

  1. Post on your Website or Blog
  2. Generate an optimized RSS feed that notifies Google and other major search services of your new article
  3. Post on your business’ Facebook page
  4. Tweet through your business’ Twitter account
  5. Format, test and distribute in HTML email to your mailing list using an email marketing service like VerticalResponse or Constant Contact

Feel free to contact me for more information about electronic and social media marketing distribution.

Turbocharge Your Newsletters With RSS

November 22nd, 2008

Does your company send out hard copy or email newsletters to your customers? If done correctly such can be cost-effective ways to retain clients, increase revenue per client and build equity in your customer evangelists.

The inherent benefit to legal and ethical email marketing (i.e. emailing only to subscribers who have opted in and can easily opt out) is the very low cost of publishing and distribution. While response rate numbers can vary based the quality and relevance of your lists and content, on average they’re only 1-2%.

Really Simple Syndication (RSS)

As you’re no doubt painfully aware from a personal perspective, the problem with email marketing is its overuse and the fact that it shares a sometimes blurred line with the scourge of the 21st century−spam.

Pause for a moment and consider how effective email marketing is when directed to you. Keep in mind I’m not talking about unsolicited emails, but rather emails from those newsletters that at one point you made a conscious decision to subscribe. How many email subscriptions can an individual sign up for before they’re completely inundated with information? Chances are that many people have long ago passed that threshold. I receive many email updates from organizations in which I’m keenly interested, yet rarely do I have the time to devote my undivided attention to read through their contents.

Don’t get me wrong, I’m not disputing that email and hard copy newsletters are a proven means of marketing. But there is a better way . . . an easy way to turbo charge your emails so they’re much more effective. What I’m referring to is RSS (Really Simple Syndication), a universal data format that broadcasts the content of your newsletter to the world in a very similar fashion to how a radio or television station broadcasts.

With RSS someone can subscribe to your newsletter in the same manner they preset their favorite radio stations in a car or set their favorite TV stations on a remote. The appeal, and the reason for the rapid growth of RSS, is that the end user is in complete control and no unwanted feeds can force themselves onto the user.

For example, my default homepage is iGoogle which I’ve loaded up with subscriptions to RSS feeds from organizations and topics of interest. The three most recent headlines are displayed for each feed and they are updated automatically when a particular publisher posts a new article. Most of these RSS broadcasters send out email updates of the same info too, but by broadcasting in RSS they’re picking up a wider audience at no additional cost.

RSS provides another important benefit that email does not. Because RSS broadcasts to the world your message is no longer restricted to your closed email subscriber list. Keywords in your newsletter can now be picked up by all the major search engines and thus your newsletter can be found by anyone on the Web. So unlike email or hard copy newsletters RSS is a powerful tool for generating new awareness.

The benefits don’t stop there. When you broadcast a newsletter via RSS, typically a new Web page on your site is automatically created. If people find value in what you have to say they can create a backlink to your article. According to Google, backlinks (aka linkbacks) are the single most important factor for search engines in determining the value of your Website. Increased links back to your Website benefit your search engine profile and ultimately increase your Google PageRank and place your site higher on keyword search returns. From our experience, when utilized with quality content, RSS is the most powerful search engine optimization tool available.

The good news is that if you currently publish an email newsletter adding RSS broadcasting capability to it is not a difficult or expensive proposition. How it can be integrated into an email campaign will vary, but in many cases it can be no more effort than simply typing the newsletter at a single portal. For example, on the Web 2.0 sites we develop your newsletter can be entered online and published with a click. Immediately a new dedicated page is created for your newsletter, a nicely formatted email automatically sent to your subscribors, and the content of your newsletter is instantly broadcast and indexed by the major search engines.

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