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Marketing, design, and technical resources for making your digital and print communications more effective.

The Perfect Storm-New Media Marketing

July 29th, 2006

Perfect Storm

The Perfect Storm: technology
meets the marketing concept.

If you haven’t decided whether the buzz over developing new media promotion tools, like blogs, RSS, and Podcasts is hype or reality; it’s time to come out of denial. It’s a brand new business world out there and as Warren Buffet might say, “It’s time to get some skin in the game!”

It’ not bad news though! The Internet has finally evolved to a place where unambiguous success can be achieved by those who recognize the opportunity and make a die-hard commitment to develop a radically different outlook on business, and really, on life in general.

I hate to state the obvious, but just in case we’ve got some readers who have missed what the Internet has already done to the business landscape, here are some quick facts from a Google query:

>>Forrester Research, Inc. estimates that 47.3 million North American households have online access and 43.9 percent have browsed online. Of the 43.9 percent, 65 percent have made purchases.

>>Time-starved consumers are regularly going to the Internet first to determine which local service company to patronize.

>>Consumers are rapidly becoming more comfortable using credit and bank cards to make purchases from security-backed virtual retailers.

>>Large corporations and governments have already mandated the use of online transactions to their downstream vendors.

But remember, that’s history now

These early years of the 21st century are radically different than the “old” Internet described above. The one where people became comfortable with the stability, security, and general trustworthiness of receiving information making purchases. We have just entered a brand new era, one that is especially historic for business. Why?  Because for the
first time in the industrialized world technology has aligned in a “perfect storm” with the marketing concept—the concept that businesses should make all decisions based on the needs of their customers. It’s always been great
concept, from when Adam Smith first wrote about it in 1776, but never realized in a macro market. Today we
have the tools to make the marketing concept a achievable reality on a broad scale.

Businesses driven by real-time communication with customers (i.e. the Marketing Concept) create an almost Utopian scenario—the customer’s needs are best met, the business is optimized for profitability and growth, and society benefits from a net gain in opportunity from the customer and investment profit from the business.

It’s a radical new order…where a business’ best customers can
become its best salespeople.

It’s the realization of a true free market economy in which the consumer has the most direct influence over the management of businesses, institutions, and organizations. It’s a radical new order within society where a business’ best customers can become its best salespeople. Adam Smith would be proud.

Customer Evangelism meets New Media

We here at RisingLine believe that the best strategy to achieve the Marketing Concept is customer evangelism. Developing a customer evangelist marketing strategy insures that your business is truly focused on meeting the needs of your customers and maintaining interactive communication with them. Ultimately, customers are so pleased with the
quality of your solution, that they organically become your passionate advocates.

We group the technology used to launch customer evangelism under the term “New Media.” It encompasses ulta-modern Internet technology like blogs, RSS, Podcasts, and content management systems—allowing the Web to become a conduit of real time communication, collaboration, and community—creating the perfect storm of marketing strategy and technology tools.

How do I start?

Funny you should ask, we just happen to be in the business of New Media Marketing…helping clients to gain strategic insight and catch the passion of customer evangelism, then providing them optimized web tools.  So, a great place to start is our website…to to our front page and work you way through:  http://risingline.com. For a great introduction to Customer Evangelism, we’ve posted the Customer Evangelism Manifesto by Ben McConnell and Jackie Huba. To see some of the New Media technology applications, (Web Edit Content Management, Custom Blogger Blogs, etc) you might like to visit our live demo site and try them out for yourself. To get a feel for the power of RSS we invite you to visit a non-profit site we sponsor, http://freeRSSdisplay.org.

We of course are ready to provide some more personalized insight through a phone call, WebEx, or visit…just let us know how we can help.

Understanding Really Simple Syndication (RSS)

July 26th, 2006

What is RSS?

SS stands for Really Simple Syndication. It’s an easy way for you to keep up with news and information that’s important to you, and helps you avoid the conventional methods of browsing or searching for information on websites. Now the content you want can be delivered directly to you without cluttering your inbox withe-mail messages. This content is called a “feed.” RSS feeds are commonly syndicated from special web pages called blogs.

RSS is written in the Internet coding language known as XML (eXtensible Markup Language), which is why you see RSS buttons commonly labeled with and XML icon: XML button. Other common icons that indicate an RSS feed include: RSS feed icon & RSS feed icon

What is Podcasting?

Podcasting is an RSS Feed that includes MP3 audio files, usually published through blogs. Listening to a podcast simply means downloading an MP3 audio from a link in a blog you’ve subscribed to. Once you download the file, you can either listen to it on your computer or transfer it to an MP3 player like an iPod to listen on the go.
Find out moremore podcasting information

What is an RSS Reader?

An RSS reader is a small software program that collects and displays RSS feeds. It allows you to scan headlines from a number of news sources and display them in a central location.

RisingLine also builds web sites that can be auto updated through RSS feeds from your own blogs or external sources to provide valuable automatically updated content for your visitors. For the more technically oriented, we also sponsor the site

Where Can I Get an RSS Reader?

Some browsers, such as the current versions of Firefox, have built in RSS readers. If you’re using a browser that doesn’t support RSS, there are avariety of RSS readers available on the web; for some there is no charge to download and others are available for purchase.

RisingLine makes it easy for your visitors to subscribe to your RSS news updates by including options for your feed to be automatically added to individual’s popular home pages just by clicking on a graphic link. If you have a homepage at one of these sites try clicking on the graphic to add our news to your page:

RSS Feed


RSS Feed Add to Google


RSS feed for My AOL

We utilize the great resources of FeedBurner to provide a smart feed that allows people to choose the RSS syndication tool that works best for them.

How Do I Add RSS Feeds Manually?

If you’re using a RSS news aggregator instead of one of the options listed above, each reader has a slightly different way of adding a new feed, also called a “channel.” Follow the directions for your reader but, in most cases, here’s how it works:

  • Click on the link or small XML button near the feed you want. For example, on http://RisingLine.com/blog/ click on RSS Feed
  • From your web browser’s address bar, copy the URL (web address). For example, the URL you would copy for
    our blog is: http://feeds.feedburner.com/NewMediaMarketing
  • Paste that URL into the “Add New Channel” section of the reader. The RSS feed will start to display and regularly update the headlines for you.

Subscribe to RisingLine’s RSS Feed

What are blogs and such and why should I care?

June 24th, 2006

You’ve probably heard by now the new buzzwords like blog, XML, syndication, RSS, CMS, and wikis. You may have even clicked on some site’s little orange XML or RSS button only to have a screen full of code thrown in your face.

It’s ironic that these less than intuitive acronyms and geek birthed tags give many people the impression of added complexity to the Internet. These new terms actually represent a paradigm shift in the Internet in the opposite direction – towards providing ease of use, and most importantly, usefulness to the average Joe or Jolene-not just geeks.

Secret Meanings Revealed

So what do all these terms that help define this new generation of the Internet commonly referred to as “Web 2.0” really mean to you?

They mean that you now have the ability to provide the internet community a web site or web publication that:

  • Always has current and relevant content.
  • Facilitates two-way interaction with your audience
  • Responds intelligently to visitors actions
  • Is easy to manage without a technical expert or expensive software
  • Becomes a platform for exponentially expanding your client base

Compare these features to the ubiquitous old school web site that is often full of stale information, offers only one way communication, is non-responsive, and requires software and/or technical expertise to update…and ultimately is of limited value to its owner and the web community as a whole.

In case you’re still curious about more specifics, here are some brief definitions of terms associated with Web 2.0:

Web 2.0: A general term emphasizing the evolution of the Web to an environment of real time communication, collaboration, and community.

Content Management System, CMS, Web Edit: A web site that allows a non-technical user to easily publish text, photos, and links by logging into to a database and adding the information from the Web in an intuitive word processor like interface. The information is then instantly updated on the web site.

Blog (Shortened name for web-log): A type of CMS system (see above) that is intended for periodical publication of information, such as commentary, or news. The unique identifiers of a blog from general CMS include the automatic archiving of articles/posts, the syndication of the posts through XML (see definition below), and the ability for visitors to post their own thoughts or comments.

XML (eXtensible Markup Language): A widely used and versatile protocol for encoding information and sharing it between diverse applications.

RSS (Rich Site Summary or Really Simple Syndication): An XML based broadcast of a web site’s selected content. RSS enable content becomes syndicated, available for subscription and display on other web sites or RSS news readers.

RSS Feed: Refers to the originating source of information published through RSS. Comparable to the broadcasting tower of a TV station.

RSS Readers: Utilities that allow RSS feeds to be converted and displayed on web pages or in news feed aggregators (software that displays RSS feeds). Comparable to TV set displaying the broadcast of a TV station.

For more definitions associated with Web 2.0 see our Web 2.0 FAQs.

New Media is the Answer

June 21st, 2006

I know that many of you have heard my mantra on why advertising is losing effectiveness in our society, but I recently came across a New Yorker article that brought about a new dimension as to why consumers are getting burnt as a result of mass media ads. To be specific, we consumers are the ones paying for the ads we don’t want to see. In fact, a good number of Fortune 500 companies allocate approximately 25% of their budget to advertising. For instance, Proctor and Gamble spent nearly $3,000,000,000 on advertising ~ and that was two years ago. It doesn’t take a rocket scientist to figure out that those costs are passed along to the consumer. So, when you need to cure that scalp itch with some Head and Shoulders, just remember that a quarter of what you’re paying for goes to pay for commercials you don’t want to hear.

So by now you’re probably asking yourself why this blog is relevant to New Media marketing. Therefore I’ll get to the point … if you’re a marketing professional at your firm, think like a consumer and channel your message so as to communicate in a non-intrusive yet informative manner. In the old days, people would gather at the coffee shop to discuss life as well as business; and within their business discussions, they would give recommendations to their
peers over a friendly conversation. This might have cost the consumer a nickel for a cup of joe, but they actually enjoyed the fresh roast much more than having an obnoxious guy with a beard yelling at them through a screen about how some special soap will remove grape juice stains from their grandmother’s afghan. In other words, as a consumer myself, I don’t mind when a friend passes a recommendation along to me because 1) I enjoy my friend’s company, 2) I know my friend isn’t getting paid to provide this information to me, and 3) I myself am not paying for that information.

Furthermore, today’s coffee shop is virtual and the conversations are taking place, you as a marketer need to engage and infiltrate in order to build your brand from an organic level. For example, Apple is a forward-thinking company
that understands this concept of transparent community, so much so that they are willing to invite criticism of their own products. Recently I visited their site to purchase a new power chord for my PowerBook G4, I was pleasantly surprised to gather information – FREE INFORMATION – that wasn’t filtered by Apple that influenced my purchasing decision. I’d encourage you to visit Apple’s Web store to see for yourself:

In conclusion, this New Media marketing revolution must be looked at as a win-win for both consumers and companies because it is not only reducing the communication channel while increasing intimacy, but it is also reducing costs
for companies and bringing about the opportunity to lower pricing for the consumer. The only downside to this movement is that many advertisers will be looking for new careers in the near future.

Articles of Interest:

LinkThe New Pitch, Do ads still work? by Ken Auletta

LinkAdvertising Doesn’t Work – Part 2. by Mike Catherall

LinkFixing the Ad Agency Mess – by Joseph Jaffe

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