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Windows Vista – Internet Explorer 7 Flash Issue

March 10th, 2008

Some installs of Internet Explorer 7 on Windows Vista have a bug which prevents the display of Adobe Flash Movie Files. If you experience this problem our recommended solution is below:

  1. In IE7 delete all browsing history, after pressing “Delete all…” Check the box “Also delete files and settings stored by add-ons.”
  2. In Windows Vista close IE7 and all other open applications.
  3. Go to Start -> Control Panel -> Programs and Features
  4. Select and Uninstall any programs referring to Adobe Flash Player ActiveX or Adobe Flash Player Plugin. There may be as many as three files listed.
  5. Open IE7 and navigate to Adobe’s Flash Player Download Center and follow the prompts to install Adobe Flash Player.
  6. Additional resources on this topic can be found in this Tech Note from Adobe.

An alternate method which we have not tested is demonstrated in this video.


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