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Generose Corporation dba Risingline Terms and Conditions of Service

We've learned that success in any project is primarily determined by the expectations established by both parties beforehand. The Agreement that follows is an opportunity we have to clarify our mutual expectations to ensure success.

As great as we think they are, it is important that you read, understand, and, most importantly, agree with us that these Terms and Conditions are acceptable. If you have any questions, or if, for some reason, these terms and conditions would prevent you from doing business with Risingline, don't hesitate to get in touch with me directly.

Doug Case
General Manager | Risingline
208.352.0775 or contact online

Standard rates

Effective January 1, 2023

For expedited/rush jobs please add 20%

We offer flat-rate monthly retainer plans. Please contact us for more information.

Thank you for choosing Risingline. If you've requested services ("Request for Services") from Risingline and we've agreed to provide services, you have become our Client. As a Client, you agree with Risingline to be legally bound by these Terms and Conditions of Service (the "Terms and Conditions"), including those terms and conditions incorporated by reference.

Please read these Terms and Conditions carefully. By placing a Request for Services with Risingline, you indicate your Agreement with these Terms and Conditions of Service and enter into a binding legal Agreement as set forth below. If you cannot accept these Terms and Conditions, Risingline cannot provide services to you.

Risingline may revise these Terms and Conditions by updating this posting. You should visit this web page periodically to review the Terms and Conditions because they are binding on you.

Terms and Conditions of Service

1. Definitions

1.1 Client: The company or individual requesting the services of Risingline and responsible for payment to Risingline for Requested Services.

1.2 Contractor: Generose Corporation doing business as (dba) Risingline, the independent contractor responsible for providing the service to fulfill the requirements of the Request for Services.

1.3 Request for Services: Any request for service made by the Client to the Contractor. Request for Services includes all service requests placed verbally, electronically, or in writing and includes requests communicated by telephone, email, fax, mail, courier, or in-person. Requests for Services may directly reference estimates, proposals, or published service descriptions provided by the Contractor or may be service requests or work descriptions originated by the Client.

1.4 Change Request: An addendum or additional service request sent from the Client and referencing a current Project.

1.5 Project: The Services and Deliverables to be provided to the Client.

1.6 Service Work / Services: Any intangible service provided by the Contractor to the Client, including but not limited to graphic design, coding, web development, programming, copywriting, business consultation services, modification services of a client's existing graphic design / digital image, modification services for a client's existing website, editing / modification services for a client's existing copy (written content), IT administration and maintenance services for a client's Web server, domain administration or email administration, programming/coding modifications for a client's existing Web asset including websites, Open Source platforms, social media platforms such as Facebook and Twitter.

1.7 Deliverables: The work product specified in the Agreement to be delivered by the Contractor to the Client.

1.8 Client Materials: All content materials, information, photography, writings, web hosting servers, domain registration, email accounts, and other assets or resources that are owned by the Client and provided to Contractor for Service Work.

1.9 Third-Party Materials: Third-party materials which are incorporated into the Project, including, without limitation, software, web frameworks, web script libraries, fonts, stock photography, illustrations, stock vector art, code, scripts, open-source applications, and software applications.

1.10 Licensed Property: All designs and digital works that are created originally and copyrighted by the Contractor and licensed to the Client for use in connection with the Project.

1.11 Transferred Property: All original designs and digital works, such as logos and custom-designed graphic elements, which are created originally for Client by Contractor and to which the copyright is transferred to the Client.

1.12 Tangible Property: Any originally created printed matter such as brochures, stationery, and ads created through Contractor's Service Work which are Transferred Property and provided in hard copy to the Client. Any originally created digital work that is provided to the Client as Transferred Property.

1.13 Agreement: The entire content of this Terms and Conditions of Service document and the service requests described in the Request for Services.

2. Parties

This agreement is between you (the Client) and Generose Corporation, an Idaho corporation doing business as Risingline (the Contractor). The Terms and Conditions of this agreement become binding upon both parties when:

A Request for Services is placed with Contractor

AND

Contractor agrees to provide the services requested in the Request for Services.

3. Eligibility Requirements

You must be at least 18 years of age to agree to these Terms and Conditions. By placing a Request for Services with Contractor, you represent and warrant that you meet these eligibility requirements, that the information you provide is complete and accurate, and, if you are placing a Request for Services on behalf of an entity, that you are authorized to bind that entity to these Terms and Conditions. Contractor may accept or reject your Request for Services at its sole discretion.

4. Term

This Agreement shall commence upon the Effective Date and shall remain effective until the Services are completed and delivered. This Terms and Conditions Agreement applies to the initial Request for Service from the Client as well as all additional Requests for Service.

5. Services to be Performed

Contractor agrees to perform for Client the services as requested in the Request for Services.

6. Independent Contractor Status

Contractor is an independent contractor, not an employee of Client or any company affiliated with Client. This Agreement does not create a partnership or joint venture, and neither party is authorized to act as an agent or bind the other party except as expressly stated in this Agreement.

7. Equipment and Supplies

Contractor, at Contractor's expense, will provide all equipment, tools, and supplies necessary to perform the contractual services.

8. Overhead Expenses

Contractor will be responsible for all overhead expenses required to perform the contractual services.

9. State and Federal Payroll Taxes

Client will not:

Withhold Social Security and Medicare taxes from Contractor's payments or make such tax payments on Contractor's behalf, or

Withhold state or federal income tax from Contractor's payments or make state or federal unemployment contributions on Contractor's behalf.

Contractor will pay all applicable payroll taxes related to the performance of services under this contract. This includes income, Social Security, Medicare and self-employment taxes. Contractor will also pay any unemployment contributions associated with the performance of services under this contract.

10. Payments and Refunds

10.1 Deposit: Prior to Contractor initiating service in response to a Request for Services, Contractor may require that Client provides a deposit of 50% of the estimated Project total.

10.2 Refunds: The deposit is fully refundable to Client upon project cancellation or early Termination initiated by either the Client or Contractor, less fees for services performed and expenses incurred by Contractor on behalf of the Client prior to the date of project termination.

10.3 Within 15 days after cancellation, Contractor must provide a refund (if applicable) and an itemized invoice of time and material expenses deducted from the deposit. Contractor will bill at its current standard hourly rates.

10.4 Service Completion and Final Payment: Contractor shall submit an invoice for the balance of funds due. Client shall pay Contractor upon receipt of Contractor's invoice.

10.5 Contractor's invoice for final payment will be issued upon completion of Contractor's Services.

10.6 Past Due Amounts: A rate of 1.5 percent per month (18 percent per year), or the highest rate allowed by law (whichever is less), will be charged for past due amounts. When client Payments are received, the funds are applied first to the interest charges and then to the unpaid balance on each open invoice, starting with the oldest first.

10.7 Chargebacks, Disputes, and Payment Reversals: If for any reason Contractor is unable to charge your Payment Method for the full amount owed or if Contractor receives a notification of a chargeback, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your Payment Method, you agree that Contractor may pursue all available lawful remedies in order to obtain payment. Contractor also reserves the right to charge you reasonable administrative fees for tasks Contractor may perform outside the normal scope of its Services. Typical administrative or processing fee scenarios include but are not limited to (i) customer service issues that require additional personal time or attention; and (ii) recouping any and all costs and fees, including the cost of Services, incurred by Contractor as the results of chargebacks or other payment disputes brought by you, your bank or Payment Method processor.

11. Client Responsibilities

Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner:

(a) coordination of any decision-making with parties other than the Contractor;

(b) provision of Client Content in a form suitable for reproduction or incorporation into the Deliverables without further preparation, unless otherwise expressly provided in the Proposal; and

(c) final review and approval of Deliverables and responsibility for any errors, such as, by way of example, not limitation, typographic errors or misspellings, that remain in the finished product. Client shall incur the cost of correcting such errors.

12. Development Process and Milestones

Client and Contractor agree that Services will be provided in an organized, sequential progression through the Web Development Process or the Graphic Design and Print Design Development Process as posted on the risingline.com website. Client requirement changes that repeat completed Milestones within the Develop Processes will require a Change Request and may result in additional charges.

13. Change Requests

Client may submit a Change Request by requesting additions or modifications outside the parameters of the original services requested in the Order. Client understands that Change Requests may result in additional charges as specified in our published service rates as posted on the risingline.com website.

14. Third Party Materials

Client must supply, pay directly, or reimburse Contractor for any tangible third-party products required in a Project, including third-party photography, stock photography, and stock graphics. Client shall obtain all necessary copyright permissions and privacy releases for Third Party Materials provided to Contractor.

15. Trademarks and Copyrights of Client Materials

15.1 Client will retain full copyright for any copyrighted Client Materials provided to Contractor for inclusion in a Project. Client grants Contractor permission to display Client Materials and Transferred Property on the Web, in Contractor's portfolio, and other marketing material. For example, Contractor has the right to display a Web design created by the Contractor, which includes the Client logo.

15.2 Client unconditionally guarantees Contractor that Client Materials and all elements of text, graphics, photos, designs, trademarks, or other material furnished to Contractor for development are owned by Client or that Client has permission from the lawful owner to use the material. Client will hold harmless, protect, defend, and indemnify Contractor and its subcontractors from any claim or suit arising from the use of material furnished by the Client.

16. Intellectual Property Rights; Physical Media

Upon full payment of the compensation due Contractor under this Agreement, Contractor shall convey to Client:

(a) all intellectual property rights in the Transferred Property; and

(b) a perpetual, nonexclusive, transferable, worldwide license to display, publish, and distribute any  Licensed Property.

Contractor shall otherwise retain all copyright, patent, trade secret and other intellectual property rights Contractor may have in the Licensed Property.

Any CDs, DVDs, flash drives, past work samples, etc. that might be provided to the Client in the course of a Project and that are the property of Contractor must be returned to Contractor upon the termination of a Project, or Client may be charged for these items.

17. Warranties and Representations

By Contractor

Contractor hereby represents, warrants and covenants to Client that Contractor will provide the Services identified in the Agreement in a professional and workmanlike manner and in accordance with reasonable professional standards for such services.

CONTRACTOR MAKES NO OTHER WARRANTIES WHATSOEVER. CONTRACTOR EXPLICITLY DISCLAIMS ANY OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF INTELLECTUAL PROPERY NONINFRINGEMENT, OR WARRANTIES OF COMPLIANCE WITH LAWS OR GOVERNMENT RULES OR REGULATIONS APPLICABLE TO WORK DONE BY CONTRACTOR FOR CLIENT.

By Client

Client represents, warrants and covenants to Contractor that

(a) Client owns all right, title, and interest in, or otherwise has full right and authority to permit the use of the Client Content,

(b) the Client Content does not infringe the rights of any third party, and use of the Client Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties,

(c) Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials, and

(d) Client shall comply with all laws and regulations as they relate to the Services and Deliverables.

18. Domain Name Registration

For Web development and/or email related services the Client understands that it is fully responsible for maintaining the legal domain name registration through insuring the Client keeps its registration current through its domain registrar.

19. No Partnership

This Agreement does not create a partnership relationship between Client and Contractor. Neither party has authority to enter into contracts on the other's behalf.

20. No Exclusivity

This Agreement does not create an exclusive relationship between Client and Contractor. Client is free to engage others to perform services of the same or similar nature to those provided by Contractor, and Contractor shall be entitled to offer and provide design services to others, solicit other clients and otherwise advertise the services offered by Contractor.

21. Successors and Assignees

This Agreement binds and benefits the heirs, successors, and assignees of the parties.

22. Indemnification

Client agrees to indemnify, save and hold harmless Contractor and all of its affiliates, agents, servants, employees, volunteers, assigns, successors and heirs for all damages, liabilities, costs, losses or expenses arising out of Client's acts, omissions, or negligence which may result in any loss of profits, damages, and/or property loss or, including any breach of Contractor's responsibilities or obligations for the securing of licensing or usage rights for intellectual property. This waiver extends to all claims of any kind and nature whatsoever, whether known or unknown.

Client also agrees to indemnify Contractor against any third-party claims that the Services or Deliverables infringe any third-party intellectual property rights, regardless of Client's breach.

23. Limited Liability

THE SERVICES AND THE WORK PRODUCT OF CONTRACTOR ARE PROVIDED "AS IS." IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF CONTRACTOR, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES ("CONTRACTOR PARTIES"), TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT'S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE NET PROFIT OF CONTRACTOR ON THE PROJECT. IN NO EVENT SHALL CONTRACTOR BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY CONTRACTOR, EVEN IF CONTRACTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

24. Sales / Use / Value Added (VAT) Tax

The Client shall pay any sales, VAT, use or other transfer taxes that may be applicable to the services provided, including any tax that may be assessed on subsequent audit of Contractor's books of accounts. This includes sales, VAT or use tax paid by Contractor to vendors or freelancers for services rendered or materials purchased relating to the execution of a Project.

Certain work Contractor produces may be classified as tangible property by Client's State and Client may be liable for sale / use tax. This may include original photographs Contractor produces and Transferred Property. Contractor may be required to collect sales tax for these products in which case the applicable tax will be added to the Client's invoice.   

25. Legal Compliance and Regulation Responsibility

From time to time governments may enact laws and levy taxes and tariffs affecting Client's legal responsibilities and liabilities related to the Project. Such regulations may include, but are not limited to, Taxes, Electronic Commerce, Fair Housing and Equal Opportunity, FDIC regulations, and PCI compliance for credit card processing. Client assumes full responsibility for complying with such laws, taxes, and tariffs, and will hold harmless, protect, and defend Contractor and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the client's exercise of Internet electronic commerce.

26. Disputes and Governing Law

This agreement will be governed by and construed in accordance with the laws of the state of Idaho.  The parties consent to the exclusive jurisdiction of the courts of Idaho for the resolution of any disputes.

Unpaid or past due accounts may be submitted to licensed collection agencies for collection, and Client shall bear the costs of collection.

27. Terminating the Agreement

This agreement will become effective when a Client issued Request for Services is accepted by Contractor and will terminate on the earlier of the date Contractor completes the services required by this Agreement or the date a party terminates the Agreement as provided below.

With reasonable cause, either party may terminate this Agreement effective immediately by giving written notice of termination for cause. Reasonable cause includes:

A material violation of this Agreement, or

Nonpayment of Contractor's compensation after 20 days written demand for payment.

Contractor shall be entitled to full payment for services performed prior to the date of termination.

28. Notices

All notices must be documented. A notice may be delivered:

In person with a corresponding email confirmation

By phone with a corresponding email confirmation 

By mail with a corresponding email confirmation

By email with a corresponding email verification of receipt by the other party 

By certified mail

By overnight courier with receiving party's signature

29. Modification

This agreement may be modified only by mutual consent of all parties.

30. Waiver

If one party waives any term or provision of this agreement at any time, that waiver will be effective only for the specific instance and specific purpose for which the waiver was given. If either party fails to exercise or delays exercising any of its rights or remedies under this agreement, that party retains the right to enforce that term or provision at a later time.

31. General Disclaimers

Any services provided by Contractor to Client will be controlled by this Terms and Conditions of Service, and Legal Agreements pertinent to individual services. Any Third-Party Materials, products or services involved in any aspect of Contractor's Services toward Client will not be guaranteed or warranted by Contractor.

Contractor expressly does not sell or warranty any Third-Party Materials, product or services that might be utilized in the course of fulfilling service contracts nor does Contractor guarantee the continuity of policies or service from those third-party products including, but not limited to, Getty Images, VectorStock, iStockPhoto, Shutterstock, Google, jQuery, Bootstrap, HTML Stream, Envatomarket, Magento, Kryptronic, GoDaddy, WildWestDomains, CMS Made Simple, InMotion Hosting, Host Gator and 1and1 Internet. Client hereby acknowledges that they have not relied on and do not expect Contractor for any reason to warranty or guarantee perpetual continuity of service and service policies from third-party products/services.

32. Force Majeure

Contractor shall not be deemed in breach of this Agreement if Contractor is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, death, illness or incapacity of Contractor or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Contractor's control (collectively, "Force Majeure Event"). Upon occurrence of any Force Majeure Event, Contractor shall give notice to Client of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

33. Severability

If any court determines that any provision of this agreement is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this agreement invalid or unenforceable and such provision shall be modified, amended or limited only to the extent necessary to render it valid and enforceable.

34. Headings

The headings, numbering and captions of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect.

35. Entire Agreement

This is the entire agreement between the parties. It replaces and supersede any and all oral agreements between the parties, as well as any prior writings.


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Revised 01/01/2023

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