design & marketing blog

How much does a web site cost? We get this often and it’s a fair question. Regardless of all the sales and marketing propaganda about needs, emotional purchase triggers, etc., the cold hard fact remains that most purchase decisions are constrained, and often decided, by immediate budget parameters.

Our standard practice is to never throw out a price….it’s kind of like asking “how much is a vehicle?” Well the prices range from $250 for a used moped or $50 million for Caterpillar 797B 380 ton earth mover—it all depends on your
goals and the budget with which you have to work.

So what about low bids? They conjure up a conflict of emotion in most people—joy, greed, elation, then caution, suspicion, resentment. Well from an insider’s perspective as low bids relate to marketing and web development here’s my honest advice:

First, always be leery of companies that just throw out a low price without much encouragement. Be conscious that with web and identity design your purchasing a lens through which the image of your organization will be projected to the world. I doubt if many of us walk into Wal-Mart and buy the cheapest pants and shirt available to prepare for a big meeting. The same forethought should be given to any bids that directly reflect the image of your organization.

Assume the worst and prove your assumption false by researching the question, “Why is this bid the lowest?” There is a reason. Did they not take into account all your needs? Are they implementing a loss leader sales tactic? Is their quality sub-par?

A low bid is always relative, you must consider the qualifications of the other bidders. For example I could send out a web design RFQ here in the Treasure Valley and get responses ranging from $500 from a high school kid to $50,000 from a marketing firm with a big national portfolio. All bids would meet the same technical requirements but obviously there is a lot more to consider than that. To avoid the impossible task of evaluating too broad of options, take some time to qualify your pool of bidders before submitting your RFQ.

In a pool of comparable quality bidders, low bid is not always bad. The good reason that someone is a low bidder is because they’ve developed highly efficient repeatable processes and are that much ahead of their competitors. I don’t want to be so bold as to say that we’ve completely reached this idealistic state, but our entire business strategy is built around the concept of creating a new market; a market in which we have no competitors who offer our level of quality our price ranges. We can’t claim any credit for this strategy—it came out Harvard Business School and has been shared with us commoners in one of the best business books of all time, Blue Ocean Strategy.

So the important points are this—try to narrow the spectrum of your bid pool and spend serious time evaluating the proposals from the bidders you do choose. Base your decision on objective considerations instead of the more emotional price factor. Keep in mind, the lifetime cost-benefit of your choice and the image your contractor will reflect on your clients and prospects. Low bids are not always bad, they just have more to prove.

I’m in the process of designing a PowerPoint presentation for a major technology firm, it’s entertaining to discover how the company’s engineers are fixated on describing every little detail about a product. To begin my design process, I researched some internally developed presentations built by the engineers so as to gain an understanding of the product virtues … let me just say the slides had more flying bullets than a war zone. These presentations were product-orientated smorgasbord of technical diarrhea.

Although I like to rag on engineers and their linear approach to life, companies often fall into the same mistake of focusing on product rather than market value, on top of over-messaging attributes rather than building a brand by emotionally captivating the customer by relating a solution to their need.

As Doug and I continue to learn and grow with our business, we’re finding out that the customer doesn’t care about how big, fancy, and powerful our product is, they only want to hear what we can do for them in terms of making their life better. Unfortunately, I’ve learned the hard way that my audience doesn’t have the time or interest in learning why I’m so great. And who could blame them? Their lives are complicated and busy, they want to cut to the chase so I better be ready with a strong, precise message that is emotionally appealing, easy to understand, and beneficial in terms of solving a problem or issue.

Going back to the technical engineers, I’ll be ingrained in a lengthy battle to shape these presentations into concise messages that actually mean something to the customer. My job is simply to communicate the three pillars customers look for in why they should consider a product; namely that it is available, easy, and affordable.

P.S. One last tip … avoid talking above your customers’ heads and boring them by using vague and uncommon terminology, your attempt to look smart will probably lose you the deal. Trust me, I’ve learned this the hard way.

As a former boss of mine used to say, “Having a great idea and not telling anyone is the same as not having any ideas.” Do you have a great site with a valuable message? That’s a significant achievement but if you’re a relatively new company you need to think back to high school physics and Sir Isaac Newton’s First Law of Motion, “An object at rest tends to stay at rest and an object in motion tends to stay in motion.” We’ve built the mass into our site to keep it going but the challenge for now is to take it from rest to motion. Our slingshot will be Google et. al. who, if we treat them right, can serve as our matchmaker to unite us with those people out there who need our solutions most.

Will work for backlinks

The good news is that Google and company claim to want the same thing…they want to serve up the most valuable sites to their users for any combination of keywords. The most important means by which Google and the other major search engines claim to decide which sites are truly the most valuable is by taking a vote from the Internet community. The votes they use are link backs from other sites.

So your mission is clear, submit your URL for consideration to as many other sites, indexes, and directories as possible. There are many options for where to submit, but some of the most important ones I’ve listed below. I recommend to our clients that they go through this list methodically to get the best exposure possible for nominal cost. Keep in mind
the process and protocol for getting your URL listed at each one of these sources will vary…some are an automated submission and others will require you calling the organization to make a case for being listed, yet others may require
you make a contribution of value to their community.

1. All the major search engines of course, you might consider using a service like Traffic Blazer from RisingLineWeb.com
2. dmoz.com (open directory project)
3. Superpages.com
4. Local business directories
5. Technorati.com
6. Public Library Sites (you’ll need to make a convincing case as to why they should list your link)
7. MyPages.com
8. blogflux.com
9. blogtopsites.com
10. blogwise.com
11. iblogbusiness.com
12. Blogger.com (your profile)
13. goarticles.com
14. syndic8.com
15. blogdigger.com
16. weblogs.com
17. Press Release Sites e.g. prweb.com
18. Squidoo.com
19. Craigslist.org
20. Digg.com
21. del.icio.us
22. Furl
23. Shadows.com
24. MyWeb
25. StumbleUpon
26. blog-directory.org

The process of submitting to these potential partners can be time consuming. To keep from being overwhelmed, consider setting aside 15-30 minutes every week or two for backlink hunting. As always, I would be interested in your feedback or suggestions.

Imagine driving down the freeway…you see a billboard with a message about an accountant specializing in international business, just what you’ve been looking for! As you start to read a few sentences at 70 mph, a giant helium-filled monkey that’s anchored in place next to the billboard begins clashing it’s synthetic cymbals while cables retract and expand it’s eyelids. Hey look there’s some sort of logo on the monkey’s shirt for the accounting firm….too late, you’ve sped by the sign.

As ridiculous as this example sounds, it’s exactly what happens many times on websites. We find a site in a Google search that looks like it might be what we’re after, but on its front page were confronted by too many snippets of ambiguous information and distractions and no clear statements of what this site is about.

One of the most ludicrous distracting features that I’ve seen recently is “SitePal.” A zombie-like animated talking head that speaks in slow broken computer generated speech…”Welcome (octave lower) to our Website (two octaves higher) Please mouse over my (pause) face to make me talk. What’s even creepier is that on some versions the characters head slightly bobbles and it’s eyes cross as it attempts to follow your mouse movements.

Having some sort of animated or technical feature on a site can be tempting for its novelty factor. But just because something can be done does not mean that it should be done. Research has consistently shown that superfluous elements are often detrimental to the overall communication and persuasion goals of web sites. For
access to solid research on the topic visit the  Stanford Web Credibility Research site or, in keeping with the theme of efficient communication, check out the all-time classic, Don’t Make Me Think, by Steve Krug.