To my recollection, I’ve never made mention on this blog of a specific Website as an example of being truly great. While no one has elected me as the design judge of the Internet, nor will any great people likely take notice of this post, I am compelled to call out a Website that I’ve been captivated by for some time and that serves as a great example of the principles that we here at RisingLine advocate every day.
No, it’s not RisingLine.com (although I have to admit I think quite highly of that design), and before I continue I should disclose that I have absolutely no ulterior motive in praising the site I’m about to mention . . . no referral fees, or kickbacks of any kind.
So enough with the rambling, MediaTemple.net is the site to which I am directing my compliments. The first thing a visitor to their site will notice is that graphic design is extremely powerful but not overpowering. . . minimalist, detail oriented, clean, modern, just plain classy. It does what a graphic design is supposed to—provide a professional backdrop to the content of the site which beams credibility without distracting from the message.
I have to assume by the continued proliferation of shabbily designed sites on the Web that many don’t realize just how important design is. As we like mention, over and over, research has shown that a shockingly high percentage of people make a judgment call about the credibility of a company within seconds of visiting a Website based primarily on the graphic design (see the Stanford Web Credibility Research site for more insight on this topic). While my high school history teacher did not find it amusing when I offered to turn in a picture instead of the assigned 1,000 word essay, it really is true that a picture (or for our purposes a design) is worth a 1,000 words of credibility, and all that communicated in the blink of an eye.
A very common misconception is that an effective design is one that has a lot of swirls, colors, moving things and flashy graphics. While those types of sites might be appropriate in some instances (although I can’t think of any of the top of my head) professional Websites have a demanding purpose to concisely communicate value propositions and persuade their prospects to buy. Much Web design we see out there does more to distract from those goals than reach them. Media Temple offers us a great example of a well refined goal-oriented design that delivers their message with just a touch of panache.
Even the best graphic design is of no real use without concise messaging, clear communication flow and easy to understand navigation. These disciplines are collectively known as usability and are achieved exceptionally well by Media Temple. What’s even more impressive in this accomplishment is that the unique value of Media Temple’s hosting solutions are considerably more challenging to communicate than their competitors because they really are unique. Media Temple provides virtualized hosting accounts that are spread across a grid of resources as compared to the typical shared hosting company that sticks customers on a server in their farm to fight with the other squatters for finite resources. Based on my experience using their product, Media Temple’s solutions live up to the grand impression they make on their Website.
While I’m not going to get into the details, the usability of their client-side administration panel and knowledge base impresses me even more than their front end. I recently spent some time in Media Temple’s Grid-Service environment testing the CMS platform we develop on (coincidentally their hosting platform provided the most consistent high performance of any of the many shared hosting environments we’ve tested in) and I had a hard time tearing myself away from their administration panel when our project was complete.
Hats off to Media Temple for their great achievement and many kudos for providing us all a great example of what the Web should look like.