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How we work

A website with Risingline is one ongoing engagement, not a project with an end date. Here's what that's actually like, from the first conversation through years of routine changes.

The experience, end to end

An engagement begins with a conversation about your business and the site it needs. We design and build the site, test every page against ADA (WCAG) accessibility standards, and launch it on infrastructure we manage. From that point forward, the engagement becomes the ongoing part: hosting, security operations, daily off-site backups, privacy practices kept current, and every change the site needs, for as long as you're with us. The person who designed the site is the person running it a year later.

When something needs to change (a new hire's photo and bio, updated hours, a reworded service description), you send one email. The change is made, checked against the same standards the site was built to, and you get a reply when it's live. There is no ticket system, no portal, no dashboard, no login to keep track of. The people answering are your dedicated account managers: senior designers and developers who helped build your site, work on the infrastructure under it, and make the changes when you write. Nothing gets relayed through someone who has to go find out.

What we deliberately keep off our servers

  • No content-management backend
  • No plugins
  • No login screens
  • No forms that collect personal data
  • No payment processing on our infrastructure

Each absence removes a way in, and most website break-ins arrive through exactly the software we leave out. It also means there is nothing on your side to update, patch, or secure.

If your site lives somewhere else today

Switching starts with one email. We inventory what you have, rebuild on our infrastructure, and handle the cutover. Your site stays reachable while it happens. You describe what's working and what isn't. The rest of the move lands on our side.

Common questions

Your site is designed, built, and maintained by the team behind every Risingline site, led by principal Doug Case, who founded the company in 2006 and holds the Google Cybersecurity Certification. The work is not passed to a rotating bench.

The systems protecting your site don't depend on anyone being at a desk. Malware monitoring runs around the clock, backups run daily to off-site storage, and the infrastructure is managed to keep running unattended.

We no longer sell graphic design as a standalone service. Design is part of the managed engagement. No payment processing runs on our infrastructure, which means we're not a fit for online stores.

No. There is nothing to install, nothing to update, and nothing to log into. Changes go through email, and the work happens on our side.

Talk to us about your site

If this sounds like the way you'd want your site handled, tell us about it.

Talk to us